Process Tempo:
A scalable, enterprise-class, customer data platform
See your customers in a whole new light
Customer Analytics is the ability to derive powerful insight from the relationships that exist between your customers and the people, processes, and products that interface with them
How Sales Professionals Use Process Tempo
Sales organizations are leveraging the advanced analysis features built into Process Tempo to help influence sales engagements. Process Tempo's unique focus on "connected data" provides a new lens into this data and greater understanding of customers and their buying habits.
Organizations seek to increase the value of their CRM investment by making the data these systems capture accessible to the broader user community. Process Tempo provides a simpler experience without the learning curve. This equates to greater use and greater data consumption.
Field sales personnel access vital information in real-time using Process Tempo's mobile and browser-based interfaces. Armed with this data, field sales reps and engineers can make smarter, customer-driven decisions with less delay.
Customer Analytics Opportunties:
Increase Revenue
by uncovering patterns that exist within your data that will help drive new sales opportunities
Increase Quota Attainment
by empowering your sales and marketing teams with direct access to granular customer data
Increase Customer Acquisition
by targeting customers that match the profile of high-profit, repeat customers
Grow Lifetime Value
by utilizing state-of-the-art analytics that capture recency, frequency and profitability of your customers
Optimize Marketing Strategies
by tailoring efforts and designing personalized messages based on the habits of high value customers
Improve Customer Loyalty
by capturing, identifying, and analyzing patterns that indicate customer churn
*The average customer loss rate due to poor customer service
89%
86%
*Percent of customers who will pay more for better customer service
*Source: RightNow
How does it work?
Process Tempo works by combining data from multiple, disconnected systems to help your business create a composite view of the customer. We then combine advanced reporting and analysis features to to help you use this data to help your organization achieve it's revenue goals.
Goal: Increase Revenue, reduce attrition, empower your team
Sources of customer data:
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CRM System
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Helpdesk/Support Systems
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Website Traffic Data
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Marketing Systems
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Internal messaging tools
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Ordering systems
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Sales Forecasting
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Data Warehouse
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Operational Data Stores
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3rd Party Content
